Frequently Asked Questions

About the business

Who runs Longevity Lab?

Longevity Lab is operated by Mikhail Berlizev, founder of the LongevityLab YouTube channel. The store is a curated retail front for wellness gear discussed in our YouTube content. Business mailing address: 1908 Thomes Ave, Cheyenne, WY 82001, USA. Customer support: support@longlab.life.

Do you manufacture the products?

No. We are a curator and retailer, not a manufacturer. Products are sourced from established consumer wellness manufacturers (similar to how Amazon or Best Buy retail third-party products). Our value is in curation, education, and accessible pricing — not original manufacturing.

Where do products ship from?

All US orders ship from our US fulfillment partner's warehouse. International orders ship from regional fulfillment centers depending on destination.

Orders and shipping

How long does shipping take?

US: 4-13 business days (1-3 day processing + 3-10 day delivery). International: 7-21 business days.

What's the return policy?

30-day money-back guarantee from delivery date on any unopened product. Customer pays return shipping unless item is defective. See our full refund policy.

Do you offer free shipping?

Yes — free US shipping on orders over $50. International shipping calculated at checkout.

Products and protocols

Do you provide medical advice?

No. We provide product specifications and reference peer-reviewed studies in our content. Consult a licensed physician before starting any protocol involving cold exposure, sauna therapy, supplements, or significant lifestyle changes — especially if you have cardiovascular, autonomic, or other conditions.

Where do your product claims come from?

Product descriptions reference manufacturer specifications. Protocol references in companion YouTube content cite peer-reviewed scientific literature with publication date and authors. We do not claim products treat, cure, or prevent any specific medical conditions.

Payment and security

Is checkout secure?

Yes. Checkout runs on Shopify, PCI-DSS Level 1 certified. SSL encryption end-to-end. We accept Visa, Mastercard, Amex, Discover, Apple Pay, Google Pay, Shop Pay.

Will I be charged tax?

Sales tax automatically calculated at checkout based on shipping destination per applicable state/country law.

Contact us

How do I reach customer support?

Email: support@longlab.life
Response time: within 24 hours, Mon-Fri 9 AM - 5 PM Eastern Time
Business address: 1908 Thomes Ave, Cheyenne, WY 82001, USA
YouTube: @LongevityLab